Video FAQs

My concert connection isn't strong – help me watch the show without interruption!

  1. Check your network/wifi connection to ensure you have a strong connection
  2. Try refreshing the show page and ensure you are using the latest version of your browser.
    • Mandolin is available on most browsers but works best with Chrome and/or Safari. 

How can I access the show on a different device? 

  1. To access the show on a different device, ensure that you're using the same email address you used to claim your ticket when signing into your profile.
  2. Once you are signed in to your account, you will have the ability to watch the show from your desired device. 

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