Video Connection

Are you experiencing buffering or poor video connection? If so, follow the steps below to ensure your internet connection is strong enough to watch the show without interruption. 

Testing your internet connection

Once your internet connection has been tested, you will be able to see three metrics – Ping, Download and Upload.

For Fans

Mandolin requires a minimum download speed of 6 megabits per second (Mbps) to view a show. 

For Artists and Venues

Mandolin requires a minimum upload speed of 10 megabits per second (Mbps) to present a show. However, we recommend an upload speed of 25 Mbps or higher for the best results. 

For best the best internet connection results, we recommend a hard-wired connection via ethernet cable. 

Did this help answer your question?

thumbs up
thumbs down

Thanks for the feedback! 🙏🏽

Help by drift