Live at the Ryman FAQ

How do I watch the livestream?

You can watch via the web on your desktop computer, laptop, mobile device by logging into your Mandolin account.

  • Step 1: Visit the Live at the Ryman livestream portal at watch.mandolin.com. Click the 'Sign In' link, fill out your Mandolin account credentials and click “SIGN IN.”
  • Step 2: Your Live at the Ryman show(s) will appear on the 'My Shows' page of your account if you have used the same email address that is associated with your Mandolin account to purchase your show tickets.
  • Step 3: To view your show, sign in to your account at the scheduled concert time, and click “WATCH” on your desired show.
  • Step 4: Enjoy the music!

If any issues arise, you can reach our support team at rymanhelp@mandolin.com.

You will only see your show if you created an account on Mandolin using the same email address used to purchase your tickets.

You can view the show on your TV by casting to your TV with devices such as Apple TV, Apple Airplay, and/or Google Chromecast. For instructions to do so, follow this link: https://mandolin.drift.help/article/watching-on-your-tv/.


How do I watch the livestream on my TV?

For instructions please visit: https://mandolin.drift.help/article/watching-on-your-tv/


Will the livestream tickets sell out?

No, you can buy Live at the Ryman livestream tickets at any time between now and up until the end of each show. There is no limit on the number of people who can watch the livestream.

What if I miss the livestream show I purchased tickets to watch?

All livestream shows can be viewed up to 48 hours after the event date and time. You access the replay by clicking "Watch Show" on the show on your "My Shows" page. 

What if I live in an international time zone and can't watch the show live?

As long as you purchase your livestream ticket before the event is completed, you will have up to 48 hours to watch the show replay if you miss the live event.

What time zone do the Live at the Ryman livestream shows start?

All Live at the Ryman shows begin at 8:00PM Central Time. If the livestream show includes a pre-show Q&A with the artist or band, that time will be outlined in the details of that event.

Will Live at the Ryman merchandise sell out?

We have a limited number of VIP Autographed Packs (only 100 per show). All other Live at the Ryman merchandise is not expected to sell out.

When will my merchandise be shipped?

Any Live at the Ryman orders, including Live at the Ryman Hatch Show Prints, will be shipped approximately one week after the event takes place. Other orders may be shipped earlier. Items may be shipped in multiple packages.

When will I receive my VIP/Q&A information?

You will receive your Q&A information no later than the day of the show. If you haven't received it, please email rymanhelp@mandolin.com

I have a question that is not answered here. 

Reach out to rymanhelp@mandolin.com and we will be happy to help!


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