Merch FAQ

I Ordered Merchandise. When Can I Expect To Receive It?

  • Merchandise orders are fulfilled directly by the artist's team, and typically arrive within 2-4 weeks after the show date unless otherwise noted.
  • Please note: A pre-order of a CD or LP may take significantly longer depending on the concert and the medium. 
  • If it has been more than a month since the event and you haven't received your merchandise or have any issues with your item(s), please email us at help@mandolin.com and we are happy to help. 

 

I Purchased A Digital Download With My Ticket. How Do I Get It?

  • Digital Downloads are typically distributed via email by the artists' team directly within 1-2 weeks of the event.
  • You will receive an email at the address you used at the time of your ticket purchase.
  • If you haven't received your digital download within 2 weeks after the event, please feel free to contact us at help@mandolin.com and we are happy to look into this for you!

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